Patient and Family-Centered Care

We view each patient not merely as a medical case to be treated, but as an individual with a unique life story, family, and expectations. We actively involve patients and their families in the treatment process, providing clear, comprehensive information in a language they can understand, with patience and care.

• We enable our patients to actively participate in their treatment processes.

• We adopt a communication approach that respects privacy and is clear, respectful, and dignified.

• We fully implement appropriate arrangements for elderly patients, individuals with disabilities, children, and priority patient groups.

• We uphold patients' rights and responsibilities at every stage of care.

Safety

• Patient and employee safety are among the fundamental values of our institution. We manage all our processes through a risk-based approach that emphasizes preventive measures and learning from errors.

• We rigorously maintain patient identification procedures, medication safety practices, and safe surgical procedures.

• We implement evidence-based measures to prevent falls, pressure injuries, and healthcare-associated infections.

• We regard adverse events as opportunities for learning rather than punishment and encourage a culture of incident reporting.

• We fully comply with our occupational health and safety obligations under Law No. 6331.

Quality and Continuous Improvement

We consider every achievement we make today as a starting point for further progress tomorrow. We measure our processes, monitor outcomes, and systematically implement necessary improvements.

• We integrate TÜSKA Healthcare Accreditation Standards (SAS) and Healthcare Quality Standards (SKS) into our organizational practices as part of a sustainable management system.

• We regularly monitor our clinical and administrative performance indicators and evaluate them within the Plan-Do-Check-Act (PDCA) cycle.

• We document our corrective and improvement activities and monitor their effectiveness.

• We encourage improvement suggestions from our employees and incorporate them into our processes.

Scientific Approach and Professional Competence

We provide our services in accordance with evidence-based medicine, national and international clinical guidelines, and applicable legislation. Every employee possesses the knowledge, skills, and authorization required for their responsibilities.

• Clinical protocols issued by the Ministry of Health, along with quality and accreditation guidelines, form the foundation of our practices.

• We support our employees' professional development through in-service training, certification programs, and orientation programs.

• We monitor the validity of personnel authorization and licensing documents and ensure that responsibilities are assigned in accordance with established job descriptions.

Ethics and Integrity

We make our professional and institutional decisions in accordance with medical ethics, nursing ethics, and universal human values. We avoid statements and practices that could mislead patients or their families.

• We ensure that medical decisions are guided by patients' best interests rather than personal, commercial, or institutional interests.

• We conduct informed consent procedures as a process of providing information that supports patients in making informed decisions.

• We rigorously protect the confidentiality of patient information in accordance with the Turkish Personal Data Protection Law (KVKK).

• We uphold transparency, accountability, and integrity in our relationships with all stakeholders.

Equality and Equity

We do not discriminate against any patient on the basis of language, religion, race, gender, age, religious denomination, socioeconomic status, political views, or similar characteristics when providing healthcare services. We consider it our responsibility to treat every patient with the care and courtesy they deserve.

• We provide support services to overcome language barriers for international patients.

• We facilitate access to healthcare services for individuals with disabilities by addressing physical and communication barriers.

• We uphold the same principles of equality and equity in relationships among our employees.

Employee-Centered Approach and Team Spirit

The quality of the services we provide to our patients is directly related to our employees' satisfaction and sense of belonging. We prioritize creating a working environment where our team members feel safe, valued, and encouraged to develop professionally.

• We clearly define duties, authorities, and responsibilities and distribute workloads fairly.

• We establish mechanisms for evaluating employees' opinions, suggestions, and complaints.

• We adopt a zero-tolerance policy toward violence and fully implement measures to protect our employees' rights.

• We regard interdepartmental collaboration as an essential means of achieving shared goals.

Social Responsibility

Understanding the healthcare needs of the communities we serve, organizing health promotion programs, and contributing to improvements in public health are among our fundamental responsibilities.

• We organize health awareness days and educational events in cooperation with family medicine services, public institutions, and non-governmental organizations.

• We implement sustainable environmental and waste management practices in compliance with applicable legislation.

• We maintain preparedness for disasters and emergencies while remaining committed to our responsibility to protect public health.

Compliance with Legislation and Standards

We conduct all our activities in accordance with applicable legislation, particularly the Regulation on Private Hospitals, as well as accreditation standards and professional ethical principles.

• We consider compliance with the Regulation on Private Hospitals, Healthcare Quality Standards, and Healthcare Accreditation Standards an institutional priority.

• We ensure that authorization and licensing documents remain valid and up to date, initiating renewal procedures promptly whenever necessary.

• We continuously monitor the validity of professional authorization and certification documents.